Sorry, Open delivery is currently not available at DentalKart as per our logistic partner's policy, so a shipment cannot be opened before the entitled amount has been paid to the delivery individual.
How to place an order?
Select your product
Select size and quantity
Click on add to cart
Click on the cart icon & click on continue to payment
Enter you required details
Select your payment options
How to make changes in an existing order
We're sorry we cannot make changes once the order is placed. However you can simply cancel your order and place a new order instead.
Delivery
How long does delivery usually take?
Standard delivery takes 3–5 business days. Express delivery options are also available at checkout.
Can I track my delivery in real-time?
Yes, once your order is shipped, you’ll receive a tracking link via email or SMS.
Membership
What benefits do I get with a membership?
Members enjoy exclusive discounts, early access to new products, and reward points on every purchase.
How can I cancel my membership?
You can cancel anytime from your account settings or by contacting our support team.
Payments
What payment methods do you accept?
We accept credit/debit cards, net banking, UPI, PayPal, and digital wallets.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways.
Rewards
How do I earn reward points?
You earn points on every purchase, referrals, and special promotions.
How can I redeem my rewards?
Reward points can be redeemed at checkout for discounts on future purchases.
Returns
What is your return policy?
You can return most items within 7 days of delivery if they are unused and in original packaging.
How do I initiate a return?
Simply log in to your account, select the order, and click on “Request Return.”
Login & My Account
I forgot my password. What should I do?
Click on “Forgot Password” at the login page, and follow the instructions to reset it.
Can I update my email or phone number?
Yes, go to “My Profile” under account settings to update your personal information.
Refunds
How long does it take to get a refund?
Refunds are processed within 5–7 business days after your return is approved.
Will my refund be credited to the original payment method?
Yes, refunds are issued back to the same payment method used during purchase.
Tracking
How do I track my order?
Use the tracking number sent to your email/SMS to check your order status online.
My tracking shows �delivered,� but I haven�t received my order. What should I do?
Please contact our support team immediately so we can investigate and resolve the issue.
Product Issues
What should I do if I receive a damaged product?
Contact us within 48 hours with pictures, and we’ll arrange a replacement or refund.
Can I request a warranty claim for defective products?
Yes, if your product is under warranty, you can request a claim by providing proof of purchase.