Order

Can I open the package at the time of delivery?

Sorry, Open delivery is currently not available at DentalKart as per our logistic partner's policy, so a shipment cannot be opened before the entitled amount has been paid to the delivery individual.

How to place an order?
  • Select your product
  • Select size and quantity
  • Click on add to cart
  • Click on the cart icon & click on continue to payment
  • Enter you required details
  • Select your payment options
How to make changes in an existing order

We're sorry we cannot make changes once the order is placed. However you can simply cancel your order and place a new order instead.

Delivery

How long does delivery usually take?

Standard delivery takes 3–5 business days. Express delivery options are also available at checkout.

 

Can I track my delivery in real-time?

Yes, once your order is shipped, you’ll receive a tracking link via email or SMS.

Membership

What benefits do I get with a membership?

Members enjoy exclusive discounts, early access to new products, and reward points on every purchase.

 

How can I cancel my membership?

You can cancel anytime from your account settings or by contacting our support team.

Payments

What payment methods do you accept?

We accept credit/debit cards, net banking, UPI, PayPal, and digital wallets.

 

Is my payment information secure?

Absolutely. All transactions are encrypted and processed through secure payment gateways.

Rewards

How do I earn reward points?

You earn points on every purchase, referrals, and special promotions.

 

How can I redeem my rewards?

Reward points can be redeemed at checkout for discounts on future purchases.

Returns

What is your return policy?

You can return most items within 7 days of delivery if they are unused and in original packaging.

How do I initiate a return?

Simply log in to your account, select the order, and click on “Request Return.”

Login & My Account

I forgot my password. What should I do?

Click on “Forgot Password” at the login page, and follow the instructions to reset it.

 

Can I update my email or phone number?

Yes, go to “My Profile” under account settings to update your personal information.

Refunds

How long does it take to get a refund?

Refunds are processed within 5–7 business days after your return is approved.

 

Will my refund be credited to the original payment method?

Yes, refunds are issued back to the same payment method used during purchase.

Tracking

How do I track my order?

Use the tracking number sent to your email/SMS to check your order status online.

 

My tracking shows �delivered,� but I haven�t received my order. What should I do?

Please contact our support team immediately so we can investigate and resolve the issue.

Product Issues

What should I do if I receive a damaged product?

Contact us within 48 hours with pictures, and we’ll arrange a replacement or refund.

 

Can I request a warranty claim for defective products?

Yes, if your product is under warranty, you can request a claim by providing proof of purchase.